Question 1

CSR Position

Accepted Answer

We are currently searching for a highly-talented CSR Customer Service Representative in our Hagerstown Office location! Team growing! We're busy!!!
Full Time Hourly Customer Service opportunity!! Immediate opening!!

Are you someone that provides service with a smile? Do you enjoy working with people and building rapport?
Are you looking for a job with a growing company with lots of opportunity for advancement? Then come join our team!

A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians.
This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided. This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion.

What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning systems.

CSR Job Responsibilities:
Take incoming calls from customers and convert to booked appointments.
Outbound calling to our customer database to schedule appointments
Follow up satisfaction calls to our completed jobs
Participate in training so that you grow and develop as a professional.
Maintain and update our customer database with complete and accurate information.
Maintain communication with dispatch and your manager.
Ability to multi-task and a strong attention to detail.
Ability to stay calm in high-stress situations and keep a professional, calm demeanor
Conveys a positive impression of the company while establishing and building long-term customer relationships
Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
Correctly addresses customer needs by quickly identifying the need, best path to resolution, and taking action
Accurately collects and enters all necessary customer information into the service database
Communicates effectively and collaborates with all internal departments to satisfy customer needs
Follows up with customers to ensure completion of and overall satisfaction with service provided
Contributes to the department and company success by meeting and exceeding all performance objectives
Maintains proficiency of performance by staying current on all updates process changes
Proactively identify areas for process change to improve customer-handling procedures

Skills Required:
A positive, friendly, and helpful demeanor
Superior communications (oral, written, and over the phone)
A self-starter who will thrive working independently and on a team
Good listener, empathetic, and customer focused
Problem solving with the ability to prioritize
Organized
Ability to multi-task with attention to detail
Proficiency with computers, especially Microsoft Office software
Sales experience a plus

Knowledge Of:
Delivering exceptional customer service through inbound, outbound calling and email.
Selling principles
Basic Business Math and Calculations
Microsoft Office Word, Excel and Outlook
General office practices and procedures
Basic methods and practices of financial and general record keeping
Telephone sales experience in a Service environment highly preferred

What We Offer
Medical Insurance -- health, dental, vision, life insurance.
Paid time-off including Holidays and Vacation
New technology and access to integrated software
401k Plan with a company match
A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Larry & Sons Plumbing, Heating & Cooling

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. We are an Equal Opportunity Employer.

Question 2

HVAC Service Technician

Accepted Answer

HVAC Service Technician / HVAC Installer
Team growing quickly! Please apply today! RESIDENTIAL SERVICE experience valued!!
We’re looking for exceptional technicians to deliver the most efficient, highest quality customer experiences in residential plumbing repair and installation.
As an HVAC technician, you will work as part of a dynamic team filling a role that suits you best whether it is consulting with customers, repairs, installation or all of the above.

The position will be based in the field, Company provided take home truck. We service mostly occupied residential homes. Technicians can earn up to $35.00- $50.00 an hour based on weekly performance. In addition, there is Bonus and paid overtime.
Residential Service work, 5 years preferred

You will diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions by providing an extraordinary customer experience.

Maintain communication with dispatch, your manager, parts and installation teams.
Keep your company truck clean, inside and out.
Keep your truck inventory up to date.
Properly complete paperwork.
Join the on-call rotation.
Maintain a clean and professional appearance.
Have and maintain a clean driving record.
Participate in training allowing you to grow and develop as a professional.
Have or be willing to get the proper certifications. We can help you with this.

What We Offer
Medical Insurance -- health, dental, vision, life insurance.
Paid time-off including Holidays and Vacation
401k Plan with a company match
Profit Sharing Program
Company provided Iphone and Ipad
Company provided take home truck
Equal Opportunity Employer

Job Type: Full-time

This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
Stable -- traditional, stable, strong processes
Team-oriented -- cooperative and collaborative

Working At Larry & Sons:
Offering fantastic benefits, superior training, and attractive compensation, Larry & Sons provides employees with an opportunity to establish a successful career for themselves in a recession-proof industry with a management team who truly listens. Our employees are honest, hardworking and professional, and love what they do. If you enjoy camaraderie and high standards in the workplace, are looking to take the next step in your career, and fit the description of our team members, you should apply for a position with our company today.

Question 3

Plumber Service Technician

Accepted Answer

Service Tech / Plumber - LARRY & SONS is located in Hagerstown MD
Team growing quickly! Please apply today!
Larry & Sons Plumbing & Heating is looking to add to our growing Team!
We’re looking for exceptional technicians to deliver the most efficient, highest quality customer experiences in residential plumbing repair and installation.
As a plumbing technician, you will work as part of a dynamic team filling a role that suits you best whether it is consulting with customers, repairs, installation or all of the above.

The position will be based in the field, with a Company provided take home truck. We service mostly occupied residential homes.
Residential Plumbing Service work, 5 years preferred

Responsibilities
Complete plumbing, drain cleaning and other related in-home, service calls.
Educate and assist customers in choosing the best finance options and maintenance plans.
Show yourself as professional and knowledgeable to win new referrals and repeat business.
Work alongside customer service and dispatch to ensure overall success of the business.
Train and mentor apprentices to ensure quick, accurate repairs and installations.

The Service Technician is responsible for installing, repairing and maintaining pipes, fixtures and other plumbing used for water distribution and waste water disposal. Performs a variety of services ranging from faucets repairs to water header installations and plumbing systems replacements for residential customers while maintaining the highest level of customer service.

Requirements
Journeyman's License Preferred.
Knowledge of local plumbing codes.
Proven track record in soldering, pipe threading, fixture installation, gas leak testing and repair.
Clean, safe driving record.
Strong desires to be a better technician tomorrow than you are today.
Competitive individual contributor who also loves to win as a team.
Highly motivated, self-starter who’s flexible and has a great attitude on life.

What We Offer
Medical Insurance -- health, dental, vision, life insurance.
Paid time-off including Holidays and Vacation
401k Plan with a company match
Profit Sharing Program
Company provided Iphone and Ipad
Company provided take home truck
Equal Opportunity Employer
Website: https://larryandsons.com/

Stop Working At A Job That You Hate. Work With Friends In An Environment That Rewards You For Your Hard Work And Provides A Life-Long Career
>> We Don’t Want To Be A Pit Stop In Your Career – We Want To Be The Last Job You’ll Ever Have (Because You Can’t Imagine Working Anywhere Else) <<

Every Day Is Amazing
You show up early for your shift because you can’t wait to hang out with the other members of your team. (You’d NEVER do this at your old job but this is a tight-knit group and you love hanging out with them).
You work hard because everyone else on your team works hard too. You push yourself today, and every day, because you know that growing in your own position ensures a career for life… and there’s a ton of prizes to be won.
At the end of the day, you wrap up the last few tasks and hang out with your friends for a few minutes again before heading home. Or maybe some of you hang out in off-work hours.
As you drive home, you reflect that this place is unlike any other job you’ve had before, and you can’t wait to get back to this team again tomorrow.
Does this sound like a place you’d like to spend your day?
If you’re a clock-puncher who wants to do as little as possible then please stop reading this right now. This is not for you.
But…
If you work at a job you can barely tolerate…
If you work at a job that doesn’t respect you…
If you work at a job that fills you with dread the night before
And if you want to wake up in the morning because you CAN’T WAIT to get to work to see your friends and to push yourself to be more successful, and even to make a lot of money…
Then we want to talk to you.

We’re looking for team members who are starving to push themselves beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.

What’s So Different Here?
Our target is simple: to become THE place that every hungry superstar WANTS to work where they can and will achieve “rock legend” status
Here are just a few of the reasons that our team members LOVE working here…
Make more money: we pay more than most
Paid training
Paid holidays and vacations (Paid time off starts after 90 days and grows from there)
Incentive programs (including vacation cruises!)
Benefits, including Medical/Dental/Vision and Life insurance
Quarterly all-company breakfast meetings that the bosses cook for you!
Paid uniform and uniform maintenance
A clearly laid out path to build the life-long career you want to build (including paid education and tons of opportunities to advance)
… and all the popcorn you can eat!
We have built the strongest team and culture you’ve ever seen, where team members are deeply motivated; we care about you and your hobbies and your family and your free time and make sure that can have that balance in your life to enjoy it all; we’re constantly expanding and creating amazing new opportunities for you. We want to help you dream big in your life and career… and we want to help you achieve it all.

Who Are We? We’re Larry and Sons. We started over 60 years ago in (1960) – just some guys and a couple of vans doing plumbing work. Over the years we built, expanded, and grew. Today we are market leaders who are DOMINATING the Washington and Fredrick county markets with Plumbing, Heating, Cooling, Drain and Sewer, Basement Waterproofing Services and One-day Bath Solutions… and more. We’ve got over 40 staff, over 25 trucks on the road, and over 15,000 happy customers served. And we help others, too – we’re strong supporters of various charities providing financial contributions as well as conducting food and clothing drives.
(There’s a reason we’ve never had a down year, never laid anyone off, and never had to tighten our belt).

Are You A Fit?

Never look for a job again because we’re not a pit stop in your career – we’re the last place you’ll ever work!
If you’re a hard-working professional with an inner drive to improve yourself and help others then you might be a fit for us…

Along with the job-specific qualifications (below) here are the qualities we’re looking for in our perfect candidate:
You work hard
You love working with a team
You’re tech savvy – you can diagnose a problem and make recommendations to fix it

You love to serve others
You love to challenge yourself and you want to learn, and even be cross-trained
You understand the importance of serving others (your team members and our customers)
You understand and are willing to follow our Core Values:
Safety First For Our Family and Theirs – Think Twice, Act Once - Delivering WOW Through Service – Exceeding Every Customer’s Expectations – Demonstrate Highest Level of Integrity – Doing the Right Thing Even When No One is Watching – Great Place to Work – All for One and One for All
As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.
*** We hire veterans

JOB DESCRIPTION
PLUMBING SERVICE TECHNICIAN

Summary:
Today is awesome! You showed up for work, got a truck that was ready to go with all of your equipment and supplies, found the team member you would be training that day, and you drove to your first customer’s house to service there plumbing system. The project is a challenge but you’re always ready to step-up to that challenge to make sure that your work is of the highest quality and the customer is thrilled with the service they receive. You wrap up the first project of the day and get ready to move on to the next house. You’re already looking forward to tomorrow!

Job Duties:
Work with the team: You stay in contact with your supervisor and your team to make sure the work orders are completed efficiently – everyone pitches in because it’s ultimately about serving the customer.

Develop your expertise: You service PLUMBING systems, knowing that you’re ultimately helping people live comfortable and safer lives. You stay on top of the plumbing industry to ensure that your installations are correct, efficient, and will serve the customer. Over time, you gain a growing expertise at finding creative solutions to installation challenges. You respond to emergencies with safety as your top priority.

Become a trusted professional: You keep your tools neat, clean, and well-maintained so they’re handy and ready for use and safe. You’ll learn to prepare written materials (e.g. scope of work, work orders, bids, equipment inventory, etc.) because you know that this keeps everyone informed – from the customer to the team back at the office.

Job Requirements:
You love to learn: You have a high school diploma or equivalent. You have 3 years of experience in Plumbing. Most importantly, you have a drive to learn more because you know that it serves everyone – from the customer to the team to yourself. You’re even willing to be cross-trained in other trades.
You’re a tech-savvy people-person: You love the puzzle and adventure of understanding and completing the technical challenges you’re posed with every day. At the same time, you’re comfortable talking to a homeowner and professionally educating them on what their options are. Equipment handling, technical information, and geometry? No problem.
You’re ready to work: You have a driver’s license, a ready-to-work attitude, and no problem handling the physical demands of the job – such as lifting heavy equipment or balancing on a ladder. You’re capable of working in enclosed spaces or doing a significant amount of crawling and standing. (Hey, if this is a surprise to you then you probably shouldn’t be applying for this job!).
You’re a professional: You are clean, neat, and well-groomed in appearance and you understand that safety is paramount. You won’t work anywhere that is unsafe but you know safety is a two-way street, so you won’t do anything unsafe either.

Now Is Your Time
ESSENTIAL JOB FUNCTIONS
Install, repair and maintain plumbing systems and fixtures.
Read blueprints, drawings and specifications to determine the layout of plumbing systems, water supply networks and waste and drainage systems.
Plan, install and service plumbing systems, fixtures, piping equipment and controls. These piping systems may be used to transport water, waste, gases or hot liquids.
Provide excellent customer service to residential customers by educating them on plumbing services recommended in their home if a foreseeable and/or hazardous condition is detected.
Identify required tools and special equipment
Select the type and size of pipe required
Locate and mark positions for connections and fixtures
Install supports and hangers for pipe, fixtures and equipment
Assemble and install valves and fittings
Install, repair and maintain water treatment equipment, piping and controls
Install, repair and maintain underground storm sanitary and water piping systems
Install, repair and maintain sinks, tubs and toilets
Install, repair and maintain water heaters and conditioners
Install, repair and maintain plumbing fixtures, appliances and trim
Test pipe systems and fixtures for leaks
Perform scheduled maintenance service on plumbing systems and fixtures
Apply all codes to installations, repairs and maintenance
Ensure all requirements as specified by the manufacturer of systems and fixtures are met
Ensure all installations, repairs and maintenance are properly sized, aligned, supported and graded
Ensure all installations, repairs and maintenance meet the requirements of the appropriate codes
Ensure all installations, repairs and maintenance meet environmental protection Requirements

QUALIFICATIONS/ABILITIES:
Ability to drive a company service truck safely at all times and to maintain a clean driving record.
Strong analytical and problems solving skills
Ability to make sound business decisions
Excellent written, verbal communications and listening skills.
Excellent time management skills
Ability to sell services to customers in an effective and satisfactory manner; assist the customer in choosing the best service option and products and strive to win referrals and repeat business.
Ability to maintain a clean, organized job site
Ability to maintained a well inventoried service truck
Honesty and trustworthiness in dealing with customers
Demonstrate sound work ethic
Ability to work a varying schedule depending on company’s needs; work off-shift with minimal notice if required, including holidays and weekends
Ability to participate in training sessions and company meetings
Accuracy and timely invoicing, timesheets, and other daily paperwork.

Question 4

Warehouse Assistant: (Parts Runner/ Driver)

Accepted Answer

We are currently searching for a dedicated Warehouse Assistant / Parts Driver / Service Helper in our Hagerstown Office location!
Full Time Hourly
Must be detail oriented, and have experience or interest in learning Plumbing & HVAC.
This position assists in the Warehouse, and delivers parts to our Techs in the field. You will also be a Helper / Apprentice on occasion, helping Techs at their job sites. Great opportunity to learn and grow!
Are you looking for a job with a growing company with lots of opportunity for advancement?
Then come join our team!
Must be able to handle the physical requirements of working in a warehouse
Must be able to pass a clean Background Check, Drug Screen and have a good Driving Record.

Support our Techs in the field - Run small Warehouse, order replenishment materials, fill orders to re-stock trucks, receive goods, inventory control.
Hourly Full Time position

JOB SUMMARY/OBJECTIVE:
The Warehouse Associate assists in maintaining day-to-day warehouse operations including material stocking of warehouse inventory and building material stock for service trucks. Directly supports Service Technicians, requiring impeccable customer service skills as well as a strong sense of urgency and accuracy.
Must have a great "customer service" attitude!
Familiarity with Plumbing parts, materials, supplies and equipment is helpful!
Team-oriented, positive attitude, customer service focus is helpful in this support role!

ESSENTIAL JOB FUNCTIONS:

Help to manage day-to-day operations of warehouse to include:

Count, receive and put away material deliveries
Maintain clean, safe and debris free warehouse
Stock new trucks with pre-determined materials mix including small tools.
Perform start-up, in-service and exit inventories for trucks and quarterly for warehouse.
Assist with truck fleet needs.
Ensure dumpsters areas are clean and coordinate removal of waste and scrap metal.

QUALIFICATIONS/ABILITIES:

Excellent organizational skills
Strong problem-solving skills with ability to identify and implement solutions
Strong communication skills and ability to work cross-functionally and externally to accomplish objectives
Customer focused and result driven approach

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is performed in a warehouse environment and at job sites.
Ability to lift and transport >50lbs

EXPERIENCE/EDUCATION:
High School degree
1+ years experience in a warehouse role
Excellent Microsoft Office skills required

Must be able to pass a clear Criminal Background Check, Drug Screen, and MVA Driving Record Check as you will be occasionally driving our vehicles.

Familiarity with Plumbing parts, materials, supplies and equipment is helpful!

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning systems.

What We Offer
Medical Insurance -- health, dental, vision, life insurance.
Paid time-off including Holidays and Vacation
New technology and access to integrated software
401k Plan with a company match
A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Larry & Sons Plumbing & Heating

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. We are an Equal Opportunity Employer.

Become a Part of Our Team Today!

WE VALUE YOUR...

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